Refund Policy

We offer a 30-day money-back guarantee for physical products via Amazon , and no refunds for digital products under these conditions:

• Refund requests for physical products must be processed via Amazon .
• No refunds are available for digital products.
• Request must be made within 30 days of purchase for physical products.
• Product has not been extensively used or opened for physical products.

To request a refund for physical products, follow these steps:

• Go to your Amazon account.
• Locate your order and follow the return process provided by Amazon.
• Wait for Amazon's confirmation and processing.

For digital products, please note that no refund is available.

Important time frames to note for physical products via Amazon :

• Refund requests for physical products must be made within 30 days of purchase.
• Processing time: 3-5 business days for physical products through Amazon.
• Amazon return processing time may vary, typically 5-10 business days.

The following are not eligible for refunds:

• Digital products (no refund available)
• Physical products after 30 days of purchase
• Customized or personalized services
• Bulk purchases

When you request a refund, we may collect personal data such as your email, order number, and payment method. This information is used solely for the purpose of processing your refund. Please refer to our Privacy Policy for more details on how we handle your data.

For refund requests or questions about physical products:

• Email: support@vitalify.com
• Response time: Within 24 hours
• Business hours: Monday-Friday, 9 AM - 5 PM EST